FAQ's

Remember in school how you were told that there is no dumb question but then you'd ask a dumb question and then no one would eat with you at lunch? Oh, just us? Well, this is a safe space.

Ask us your smart questions, ask us your dumb questions, ask us a question that you already know the answer to... just don't ask us how long division works.

 

Q: Does the ReliefPal cure period pains?

    A: The ReliefPal is designed to provide relief and soothe your period pain, as we all know and understand there really is no cure. We are here to provide an easier period for you. :) 

Q: Will the ReliefPal fit around any waist?

   A: With every order we include an extra strap to extend the length of the ReliefPal, so yes no matter your size ReliefPal is made just for you!

Q: How long does the battery last?

   A: Included in every order is a portable battery, that is connected via USB to the ReliefPal. You are able to use any portable battery you chose. Although a bigger battery may not fit in the battery pouch. The standard ReliefPal battery will last for a few hours depending on the settings you are using on your device.

Q: Can I fall asleep with the ReliefPal on?

   A: Yes you can, we recommend that you don't. The ReliefPal has a 30 Minute auto shut off function, made specifically in case you fall asleep.

Q: How hot can the ReliefPal get?

   A: ReliefPal can reach 150℉ (65℃) on the red setting, the red setting is the hottest setting available.

Q: Can the ReliefPal burn me?

   A: The ReliefPal can reach high temperatures, if you feel like the device is becoming too hot on your skin we suggest you turn it off and use caution. If this is an issue for you try wearing ReliefPal over your shirt or start using the device in on and off intervals at your own discretion. 

Q: Is the ReliefPal washable?

   A: Yes you can machine and hand wash. We suggest to wash on cold and lowest tumble. We suggest that you air dry the ReliefPal after it is done washing. Make sure to not wash the portable battery with it!

Q: If I don't like it can I return it?

   A: Yes you can! We have risk-free 30 day refunds, but we know you will like the ReliefPal...

Q: I don't understand how this works?

   A: With our advanced heating and vibromassage technology, our device will apply high heat and subtle vibrations to soothe your pain. Don't believe us? Check out what our customers have to say...

Q: If I still have questions during use what should I do?

   A: Please contact us at support@myreliefpal.com, we will get back to you as soon as possible and try our best to solve your problem.